Agentic AI • CRM • Sales Ops · Europe
Agentic CRM for multi-location rental sales
For a multi-location European car rental operator with 300–350 employees, we built an agentic CRM—agents that prioritize leads, nudge follow-ups, draft replies, and route handoffs across walk-ins, WhatsApp, and corporate pipelines.
300+ employee EU car rental operator
Brief
For a multi-location European car rental operator with 300–350 employees, we built an agentic CRM—agents that prioritize leads, nudge follow-ups, draft replies, and route handoffs across walk-ins, WhatsApp, and corporate pipelines.
Problem
Inquiries from web, phone, email, WhatsApp, and walk-ins lived in different places with no single owner
No structured pipeline for corporate and long-term rentals—high-value deals treated like walk-up traffic
Follow-up on quotes, renewals, and documents depended on whoever remembered last
Customer history fragmented when guests moved between branches or channels
What we built
Unified capture for online and offline inquiries—including walk-ins logged at the desk in seconds
Corporate and long-term rental pipelines with stage ownership, SLAs, and agent-driven next-step prompts
Single customer profile: history, fleet preferences, documents, and full comms log across branches
WhatsApp and email threads in CRM with agents that surface stalled deals and schedule staff nudges
Impact
64% improvement in follow-up consistency for quotes and corporate inquiries (first 3 months)
15% improvement in conversion for prioritized long-term and corporate leads
35% reduction in time spent on manual reporting and pipeline exports
Cross-branch handoffs with full context—fewer dropped quotes when customers switch locations
Why it matters
Off-the-shelf CRMs rarely match how multi-location operators actually sell. Agentic AI inside a purpose-built CRM turns follow-up from tribal knowledge into a system that compounds—every inquiry scored, every stall surfaced, every reply faster without removing human judgment on the deal.
Have a project that cannot stay a pilot?
Bring the messy version. The one with real users, old systems, and no clean handoff.